The problem
Telecom providers and energy companies have one major problem: their product usually does not stand out. Consumers tend not to care who provides the service, as long as they receive certain – usually cost-related – benefits. The only USP is the quality of your customer service. That is what keeps people from switching to a different provider. The less annoyed they feel, the more likely they are to stick around.
The solution
Texas Digital’s systems make it possible to reduce wait times. Today’s consumers expect instant satisfaction. They do not like to be kept waiting. If you are alert, you can own the market!
For service providers, it is not only about providing the right information to consumers. Your employees expect the same. Some of their income consists of bonuses, so internal competition is also a relevant factor. Texas Digital’s systems provide insight into the currents state of affairs in relation to the sales target. This brings out people’s competitive side and can give your results a boost. Texas Digital likes to inject a bit of fun into an otherwise serious business.
