Recently, I found myself in a UK pub. After a quite spirited Brexit discussion, I got up to pay the check. What I saw confounded me. I took a picture (see above) to share it with you. Why? Because it perfectly illustrates how Visual Management can go awry.
If you want to deploy Visual Management to improve performance in your organization, you’ll need three ingredients. First, an improvement board. Second, a performance board. Third, Lean Six Sigma. Are you reeling a bit with all these terms being fired at you? Well, take a moment to read our blog, and we’ll explain them all.
In previous blogs, we mentioned that Texas Digital has a so-called business practice. But why, exactly? And what does it mean in the first place? Allow us to elaborate!
A billboard is a giant ad with a straightforward message. Is it possible to miss the mark with something so seemingly simple? Well, of course it is. A billboard needs to capture drivers’ attention and communicate a message in a snap. After all, drivers have other things to do than study ads that flash by. They need to know the ‘what’ and ‘how’ (like dates and locations) right away.…
Here’s the thing with data: it’s wonderful to collect, but in the end, you need to use it and take action. The question is, how can you entice people so they’ll pay attention?
The world around us is a wondrous place. While people and their brain capacity have remained pretty much the same over time, everything else has changed significantly. From an evolutionary perspective, the human eye has evolved.
Remember the days when it snowed on those good old analog TVs we’ve come to call ancient? Well, there’s an interesting analogy between analog TV snow (pun intended) and Visual Management. Curious? Read on!
Suppose you put three paint pots in a row. By way of experiment, you grab your digital camera and snap a picture of the first pot, which only contains white paint. Letting your creative juices flow, you take a photo of the second one, the contents being white paint with three black dots. Now, you take the third pot, stir it a bit, and spin it around, taking another…
Contrary to what many people believe, Visual Management is not solely based on logic. In fact, at Texas Digital, we believe creativity is a key component in realizing a successful Visual Management solution. Why?
‘To measure is to know.’ ‘Measure so you can manage.’ You’ve heard the mottos and adages. You know what to do. You should measure performance. Great. It’s not something we deny. But here’s our issue: why on earth would you share all the results of your measurements with your contact center employees?