Imagine you’re at a music festival. During the break, you want to get a drink at the bar. You try to attract the bartender’s attention, but he’s way too busy to help you. He apologizes a few times (we’re assuming it’s a nice bartender), telling you he’ll be right with you. After a while, you’ve had it. You’re missing out on the concert. So, you leave. Other potential customers…
In our last blog, we explained why real-time information is so important in terms of customer service. Today, we’ll add something to the mix: context. If you fill a communication board with a load of data, it may look interesting. But – newsflash – it isn’t. If employees are flooded with real-time information, they will get confused. They will need a glass of water. Perhaps a break, too. Or,…
You know how they say every second matters? Well, take it to heart. Time is critical, especially when it comes to Business Intelligence. Let’s have a closer look at the importance of real-time information. The diagram above (source: Forrester) shows how fast you need to act if you want information to be actionable. Once you slide into reactive – or, worse, historical – mode, it’s basically too late for…
Is your product or service a necessity of life? If not, you need to go out of your way to build customer and employee loyalty. These two groups of people form the glue that holds your organization together. So, you better make sure it’s superglue. It’s not just about the books Books aren’t a matter of life and death – (most) people can live without them. And today, true…
We point to the importance of ‘real time’ a lot. Today, we’d like to talk a little bit about the heart. You know, the ticker you (hopefully) take good care of. Because what’s more ‘real time’ than your heartbeat? The human body: a well-oiled machine You need to be careful with your heart. It’s paramount that you keep it in good condition. To do so, you need to make…
When I was in college, I worked at a flower shop. I prepared bouquets, kept the store tidy, and sold flowers to customers. My experience was very different from that of my friend, who had a student job at the nearby baker’s shop. She told me about grumpy people who waited in line to buy bread, a daily necessity. The flower shop wasn’t like that at all. Bouquets are…
In our previous blog post, we wrote that we have assumed NCR/Texas Digital Systems’ contractual obligations to existing QuickCOM customers in the US and the rest of the world. A longstanding partner of NCR for QuickCOM and Vitalcast in Europe, we will continue to provide digital signage solutions to our clients. Let’s have a quick look at what they entail. Digital signage: actionable insights and knowledge Whereas retail and…
The time has come to make borders disappear! Texas Digital Systems Europe (TDSE) is the exclusive, longstanding partner of NCR/Texas Digital Systems for QuickCOM and Vitalcast in Europe. This is, for example, evident from the fact that TDSE was granted further QuickCOM software development rights five years ago. Now, the two partners have doubled down on their partnership: in addition to our global distribution and sales rights, TDSE has…
Temperatures are rising, birds chirp their hearts out, and color is returning to the landscape. Spring is in the air. And it sure is a spring of sorts: the majority of people work from home, so working days look different. You need to organize a lot, but with commuting time no longer consuming your hours, you might also have more time on your hands. Want to use it efficiently?…
A crisis is rippling through the world, and it’s palpable across industries. For example, the EU has asked Netflix to take it down a notch, after which Netflix announced it would reduce streaming speeds in Europe for 30 days to help ease internet congestion. At Texas Digital, we’ve seen a shift in needs as well: some of our clients in the US and Europe had to set up a…