We often hear the term ‘wallboard.’ We’re no nitpickers, but that’s really not okay. Because if you’re talking about wallboards, you’re living in the past. Not a good place to be if you want to move forward. What to do? Embrace the performance board. It helps you thrive in the present and propel your organization into the future. Time to change your mindset Here’s the thing: the word ‘wallboard’…
Pretty much every (self-respecting) organization has a sales department. And let’s be honest: sometimes, it’s a hodgepodge of emotions. Laughter, frustration, cheers, tears: it’s all part of a regular weekday. Have you ever thought of aligning Visual Management with your sales team’s current state? Chewing on candy and broccoli: life in the sales department Your salespeople know the sweet taste of success. And boy, do they relish that candy…
Suppose you go for a nice little hike in the woods. You take in nature’s sights and sounds, breathe in the fresh air. All is well – until your view is suddenly blocked by a giant sign. It’s staring you in the face, firing a bunch of information at you in a variety of colors. You’re overwhelmed (thanks to the ocean of data). Alarmed (that’s the red tint playing…
It’s winter and it’s dark outside. In some cities and countries, this means the streets are flickering with bicycle lighting. Particularly children are equipped with fun fair-like lights. The more the merrier, parents believe when it comes to lighting. But in early December, the Dutch police force issued a warning: parents who were concerned about their children’s wellbeing were wise to tone down the lighting. Why? Well, even though…
Here’s the thing with data: it’s wonderful to collect, but in the end, you need to use it and take action. The question is, how can you entice people so they’ll pay attention?
The world around us is a wondrous place. While people and their brain capacity have remained pretty much the same over time, everything else has changed significantly. From an evolutionary perspective, the human eye has evolved.
Remember the days when it snowed on those good old analog TVs we’ve come to call ancient? Well, there’s an interesting analogy between analog TV snow (pun intended) and Visual Management. Curious? Read on!
Suppose you put three paint pots in a row. By way of experiment, you grab your digital camera and snap a picture of the first pot, which only contains white paint. Letting your creative juices flow, you take a photo of the second one, the contents being white paint with three black dots. Now, you take the third pot, stir it a bit, and spin it around, taking another…
Contrary to what many people believe, Visual Management is not solely based on logic. In fact, at Texas Digital, we believe creativity is a key component in realizing a successful Visual Management solution. Why?
‘To measure is to know.’ ‘Measure so you can manage.’ You’ve heard the mottos and adages. You know what to do. You should measure performance. Great. It’s not something we deny. But here’s our issue: why on earth would you share all the results of your measurements with your contact center employees?